Nok Air goes extra mile to enhance Bombardier Q400 reliability Bombardier, PWC join the mission

09 March 2018 | Nok Air
Nok Air CEO Piya Yodmani (second from right) discusses the Bombardier Q400 reliability enhancement program with Bombardier and PWC teams in front of the airline's turboprop at Don Mueang International Airport.

Pictured clockwise are Subeer Kapoor – Manager, Customer Services, South East Asia Region, Bombardier; Samuel Chan – Customer Services Account Manager, Bombardier; Rajeev Sharma – Area Field Services Representative, Bombardier; Francois Leneveu – Director, Sales-Asia Pacific, Bombardier and David Yakin – Field Support Representative, Pratt & Whitney Canada Worldwide Support Network.

Bangkok, March 9, 2018 - Nok Air has taken a proactive approach to enhance the reliability of its Bombardier Q400 fleet following the recent incident involving the turboprop that made a safe emergency landing.

The budget carrier has engaged plane manufacturer Bombardier Aerospace and engine supplier Pratt & Whitney Canada (PWC) to launch an extra series of action beyond routine to ensure that aircraft can operate with utmost reliability.

We go the extra mile to offer peace of mind, not only for us but, most importantly, to our passengers," said Nok Air CEO Piya Yodmani.

As the operator of the youngest fleet of 86-seat Q400 turboprops in the world, Nok Air has contributed in making the Q400 aircraft the most performing and reliable turboprops, achieving an impressive dispatch reliability of 99.5% since starting commercial service in 2014,” said Todd Young, Vice President and General Manager, Customer Services and Q400 Program, Bombardier Commercial Aircraft.

Bombardier will continue to provide the highest level of support as the airline implements its enhanced maintenance program,” he added.

Bombardier will provide a refresher course on maintenance of the Q400 aircraft to Nok Air’s 16 flight operations engineers at its headquarters in Canada later this year.

PWC has also vowed to render technological support to enhance Nok Air's maintenance capability of the PW150A engines which are used to propel the airline's fleet of eight Q400s.

There are also talks with Bombardier about the possibility of putting a spare PW150A engine at Nok Air's facility in case a replacement is needed quickly.

Meanwhile, Nok Air has sent the engine, which experienced a flame-out situation on flight DD9407 en route from Sakhon Nakon to Bangkok on February 18, 2018, for repair at Vector Aerospace-Asia's facility in Singapore.

Furthermore, Vector Aerospace-Asia, the authorized PWC Designated Overhaul Facility in Asia, was commissioned to conduct in-depth engine check for all the PW150A engines at Nok Air using the "Borescope" technique.

Nok Air operates one of the youngest fleet of Bombardier Q400 in the world an average age of 3.5 years.

Last year, Nok Air was named a winner of the 2016 Airline Reliability Award for Q400 from Bombardier.