We classify passengers requiring care during boarding the aircraft into 2 categories as follows:
 

Passengers requiring care

Appearance
Passengers who can walk to the gate and board the aircraft alone but may require assistance during the flight or boarding.

Conditions 
- We will allow the booking and Check-In procedure of such passenger. We will provide a wheelchair for use and passenger will be escorted to the gate without assistance in the flight or boarding.
- Due to safety regulations, only one (1) passenger requiring care or special care is allowed per row. The number of passengers requiring care or special care is limited per flight.
 

Remark
A wheelchair is required, such requirement must be notified to us when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight); otherwise, we will not be responsible for any inconvenience or any damages which may arise.

Passenger requiring special care (unable to travel alone)

Appearance
Passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason
 

Condition
- Passenger requiring special care must be accompanied by a carer/helper whose role is to provide assistance to the passenger during the flight, the embarkation, and the disembarkation.
- Due to safety regulations, only one (1) passenger requiring care or special care is allowed per row. The number of passengers requiring care or special care is limited per flight.

Remark
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight). The name of escort must be given to us provided that such escort must be traveling and accompanying such passenger in the same flight; otherwise, we reserve the right to deny boarding and refund airfare to such passenger