Terms & Conditions

 

Definitions

Meanings:

In these Terms and Conditions, these particular expressions have the following meanings:
"We", "our", "ourselves", "us", "Nok Air" and "Carrier" means Nok Airlines Public Company Limited. A Thai limited company who operates Nok Air airline.

"Passenger"," you", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.

"Baggage" or "baggages" means your baggage accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
"Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.
"Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".

"Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
"Tariff" means our fares, expenses and charges published electronically or on paper.

"Website" means the internet site www.nokfanclub.com, www.nokair.com and m.nokair.com provided by us for the purpose of Passengers making online bookings and to access information about us. The registered website is used for making reservations and consulting for the airline-related information “Mobile channels’ are Nok Air Application on iOS, Andriod operated by Nok Air for the purpose of making reservations and consulting the airline-related information.

“Connecting Flight” means flight transfer services for flights purchased under a single itinerary. Passenger will only check-in once at the origin airport and collect the checked baggage at the final destination.

"Fly’n’Ride & Fly’n’Ferry" means van/ferry transfer services for flights purchased under a single Itinerary where in the arrival of the flight and the departure of the subsequent van/ferry and vice versa, is within the Connecting Time. 

“Connecting time” means the time between arrivals at the connecting airport of the first flight from the port of origin to the departure time of the connecting flight to the destination. The minimum connecting time must be no shorter than 90 minutes and no longer than 6 hours and the company reserves the right to change the connecting time without prior notice in accordance of the terms and conditions of the airport or other parties.

“Fly’n’Ride & Fly’n’Ferry Connecting Time" means a time between the arrivals of one flight to the departure of forwarding van/ferry and vice versa which shall be of reasonable time interval apart. Nok Air reserves the right to revise the Connecting Time without prior advice due to restrictions imposed upon Nok Air by the forwarding operators and/or operational requirements. 

“Noktransfer” means the land transportation service between the airport and city centre or between the ferry port and accomodations on the island.
 

“Ticket Product” have 3 types:
(a) Nok Lite means air ticket only

(b) Nok X-tra means air ticket with baggage 15 kilograms per person per flight

(c) Nok Max means air ticket with meal and baggage 15 kilograms per person per flight. According to the company's value, if there is any excess costs. Passengers will have to pay itself.
 

1. Applicability 

1.1 General: 

These Terms and Conditions apply to all passengers and other persons contacting Nok Air and shall be effective upon the completion of the sale and purchase of the air ticket. These Terms and Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggages from the origin airport to the destination airport performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.

 

1.2 Terms and Conditions Prevail: 

Except as provided in these Terms and Conditions, in the event of inconsistency between these Terms and Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms and Conditions shall prevail.

 

1.3 Language: 

These terms and conditions are drafted in Thai. In case these terms and conditions are translated into other languages, the Thai version shall be the sole language used in the interpretation of these Terms and Conditions.

 

1.4 Interline: 

In case the booking includes any flight(s) operated by an airline other than Nok Air, these terms and conditions do not apply to the flight(s) operated by the other airline. In such a case, the terms and conditions of the other airline apply.

 

2.Tickets / Itinerary 

2.1 Prima Facie Evidence of Contract: 

We do not issue ticket to you in order to reduce your burden to keep such ticket. Therefore, our email confirmation and SMS shall be the evidence of your purchase of our services. The Itinerary is prima facie evidence of the contract for carriage between you and us. The Itinerary, these Terms and Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us.


2.2 Change Travel Details: 

Passengers may change their reservation details if such changes are in compliance to the article 4.5.

 

2.3 Identity: 

You will be required to identify yourself during Check-In procedure by presenting appropriate photo identification such as passport, citizen ID card with photo, or other officially issued card with photo.

 

2.4 Refund:

Refund is not possible in any circumstances.
 

 

3. Fares 

3.1 Fares: 

Apply only to carriage from the origin airport to the destination airport. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights or your scheduled arrival.If you have purchased Connecting Flight which involving more than one participating airlines, you shall be subject to the Terms & Conditions of Carriage of each respective airline.
 

3.2 Infants:

"Nok infant’’ aged between fourteen (14) days and less than two (2) years on the travel date have to pay fee as below;
 

(a) 300THB

(b) 12USD

(c) 12,000MMK

(d) 280,000VND

(e) 65CNY
 

Nok Infant Fee per person per flight only

Provided he/she sits on an adult's lap. Only one (1) Nok infant is allowed for one (1) adult. No baby seats or perambulators are allowed in the cabin of the aircraft. A child over the age of two (2) years will be required to purchase an adult’s ticket fare. Newborn baby less than fourteen (14) days old will not be accepted for carriage. In case of transfer to other airlines for the passengers who travelling with infants. Nok Air will be responsible for infant fares. We reserve the right to buy Nok Infant for one (1) person per one (1) passenger only, and only one infant is allowed per one seating row.  In case of purchasing for roundtrip tickets the Nok Infant must be the same person, and cannot to be transferred except renamed the passengers. Nok Infant fee must be paid in the same currency as ticket payment only using the rate in as detail above.
 

3.3 Taxes and Insurance Charges: 

Any tax, fee or charge imposed by the Government or other authority or by the operator of an airport in respect of your use of any services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such taxes, fees and charges imposed on air travel may be changed from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such tax, fee or charge as and when they fall due prior to departure.
 

3.4 Currency: 

Fares and charges are payable in the currency prescribed in our publishing unless otherwise specifically stated by us.
 

3.5 Revision:

We reserve the right to revise any fares and flight schedules at any time and from time to time without prior notice in accordance with company’s terms and conditions.


 

4. Reservation

4.1 Booking Channels

 

4.1.1 Booking through website:
Booking through website must be reserved and made the payment at least 2 hours before the departure if you select to pay by credit card or direct debit. We reserve the right to apply any rule to screen the fraudulent cards. The booking must be made at least 24 hours before the departure if you select to pay at Counter Service Plus, ATM or QR Payment provided that you will be required to make the payment within period in accordace with the company’s terms and conditions. The booking will be cancelled if you fail to make the payment within limited timeframe. For Counter Service Plus, each transaction must not be over THB 30,000.


4.1.2 Booking through Mobile Application:
Booking through iOS, and Android on Nok Air mobile application and Nok Air’s mobile website m.nokair.com if you select to pay by credit card, direct debit must be made at least 4 hours before the departure. We reserve the right to apply any rule to screen the fraudulent cards.  If you select to pay at Counter Service, ATM or QR Payment, provided that you will be required to make the payment within period in accordace with the company’s terms and conditions. The booking will automatically be cancelled if you fail to make the payment within the specified limited timeframe. For Counter Service, each transaction must not be over THB 30,000.  The booking must be made at least 2 hours before the departure if you select to pay by credit card.

 

4.1.3 Booking through Call Center 1318:
Booking through 1318 or 662-088-8955 for international call. There is a 225 baht (VAT inclusive) of booking fee per passenger per call. The reservation must be made and paid up to 4 hours before the departure if you select to pay by credit card, and at least 24 hours before the departure if you select to pay at Counter Service Plus or ATM, provided that you will be required to make the within the payment deadline specified by company’s terms and conditions. The booking will be cancelled if you fail to make the payment within limited timeframe. For Counter Service Plus, each transaction must not be over THB 30,000The company reserves the right to carry out credit card check for fraud prevention purpose.


4.1.4 Booking at Airport Ticket Office:
To Book at airport ticket office, the payment methods are credit card, cash or QR Payment. In case you wish to travel in the soonest flight; you must make the booking before the Check-In counter of that flight closes.


4.1.5 Booking through Counter Service or 7-11 shop:
Booking through Counter Service or 7-11 shop must be made at least 4 hours before the departure. The payment must be made by cash only.


4.1.6 Booking through International Branch:
Booking at ticketing office must be made up to 4 hours before departure, the payment method is only cash with USD currency. Office hour is upon local working hour.

 

 4.2 Seat Assignment:: Seat assignment have 2 types are 1. Free assignment and 2. Charged assignment (Nok Premium Seat) More Information

- Seat assignment service is available at our website www.nokair.com, You will be able to assign your own seat by following the instruction provided on the website; provided that the seat assignment can be made 90 days in advance of the departure date at earliest and seating requests cannot be made less than 4 hours before departure. Please note that the assigned seat is not changeable. Nok Air reserves the right to change assigned seat in case flight cancellation or flight delay.


4.2.1 Through website:
Seat assignment service is available at our website www.nokair.com. You will be able to assign your own seat by following the instruction provided on the website; provided that the seat assignment can be made 90 days in advance of the departure date at earliest and seating request cannot be made less than 4 hours before flight scheduled departure time. Please note that the assigned seat is not changeable. Nok Air reserves the right to change the assigned seat in case of operation necessity, security reasons, and flight delay or flight cancellation.


4.2.2 Through mobile channels:
Seat assignment service is available through iOS, Android, on Nok Air mobile application and in our mobile website m.nokair.com. Seat assignment on mobile is provided during check-in process only; provided that check-in can be made on mobile 24 hours to 45 minutes before the flight scheduled departure time. Please note that the assigned seat is not changeable. Nok Air reserves the right to change the assigned seat in case of operation necessity, security reasons, and flight delay or flight cancellation. 

 

4.3 Confirmation of Booking:

The booking of a seat is confirmed after full payment of the fare is made and after we issue to you a booking number and/or the itinerary is issued by us which can not be changed, cancelled or refunded.
 

4.4 Group Booking:

A booking more than 10 passengers traveling together the condition is as follows:

  • Book with our dedicated call center at (66)2-529-8722 (09:00-18:00 hrs.), or https://www.nokair.com/nokconnext/aspx/groupbooking.aspx?currlang=en-En; provided that group booking must be made at least 7 days before the departure date. The acceptable payment methods for group booking are

    • Credit Card

    • Bank Transfer

  • The payment methods shall depend on the advance booking date and shall under Nok Air staff’s discretion.

  • In case of late submission of the passenger name(s), change fee of THB 750 per passenger per booking (VAT included) for domestic flights and THB 1,210 per seat per flight (VAT included) for international flights. A change must be made at least 4 hours.

  • In case of change the passenger name(s), change fee of THB 750 per passenger per booking (VAT included) for domestic flights and THB 1,210 per seat per flight (VAT included) for international flights (currency for transactions outside Thailand determined by Nok Air) will apply. A change must be made at least 4 hours. However, Nok Air reserves the right to reject the submission or change of passenger name(s) which is made less than group booking conditions.
     

4.5 Change Travel Details

4.5.1. “Flight Change”

- Passenger can change the flight as same product type only.

- Through Call Center 1318 or 662-088-8955 for international call (06:00-24:00 hrs. daily). The flight change must be made at least 24 hours prior to the original departure time. Passenger must be pay service fee charge of THB 225 (VAT included) per passenger for domestic flights and international flights. Passenger making such change will be subject to change fee as Passenger Name Change Fee Table below, plus (i) the difference of the fare between the moment of booking and the moment of change (if any).The payment according to this channel dues immediately at call, and must be made by credit card only.
- Through Airport Ticket Counter. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee as Passenger Name Change Fee Table below, plus (i) the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

- Nok Flexi/Nok Flex means Excemption for Flight Change Fees. Passenger must pay for fare difference if the new flight booked is in the higher class (if any). Passengers have to buy Nok Flexi/Nok Flex with ticket only. More Information
- Through website. The flight change must be made at least 24 hours prior to the original departure time. Passenger making such change will be subject to change fee as Passenger Name Change Fee Table below, plus (i) the difference of the fare between the moment of booking and the moment of change (if any). The payment according to this channel dues immediately at change, and must be made by credit card only.
- For roundtrip ticket, it is not allowed to change passenger name only one flight.

Passenger Flight Change Fee per Seat per Booking (Vat included)

Route

THB

USD

MMK

VND

CNY

Domestic

750.00

27.00

30,000.00

690,000.00

160.00

International

1,210.00

42.00

48,400.00

1,100,000.00

260.00

 

      4.5.2. “ Passenger Name Change ” 
      - Through Call Center 1318 or 662-088-8955 for oversea call (06:00-24:00). The name change must be made at least 4 hours prior to the departure time. Passenger must be pay service fee charge of THB 225 (VAT included) per passenger for domestic flights and international flights. The payment according to this channel dues immediately at call, and must be made by credit card only.

      - Through Airport Ticket Counter. The name change must be made at least 4 hours prior to the departure time. The payment according to this channel dues immediately at change; provided that the payment may be made either by cash or credit card.

      - Through website. The name change must be made at least 4 hours prior to the departure time. The payment according to this channel dues immediately at change, and must be made by credit card only.

      - In case of passenger buy a roundtrip booking and already fly for one way, cannot to change the passenger name.

Passenger Name Change Fee per Passenger per Booking (Vat included)

Route

THB

USD

MMK

VND

CNY

Domestic

750.00

27.00

30,000.00

690,000.00

160.00

International

1,210.00

42.00

48,400.00

1,100,000.00

260.00

 

      4.5.3. “ Destination Change ”
- Destination and Route are not allowed to be changed.


4.6 Payment: 

In the event that the fare has not been paid in full when a booking is confirmed for any reason whatsoever, we reserve the right to cancel the booking prior to Check-In and/or to disallow you to board the aircraft, and/or do other actions (including refund whole or partial payment paid by you) as we deemed fit at our sole discretion.

 

4.7 Personal Data: 

You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities , facilitating immigration and entry procedures , accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to collect, retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above.

 

5. Check-In and Other Requirements of Carriage

5.1 Check-In, Deadlines and Conditions:

For domestic flight, our check-In counters are open two (2) hours before the scheduled flight departure time and close forty-five (45) minutes before the scheduled flight departure time. For international flight, our check-In counters are open three (3) hours before the scheduled flight departure time and close one (1) hour before the scheduled flight departure time. Airports in Yangon, Ho Chi Minh City: Check-in counter opens 2 hours prior to the departure and closes 45 minutes prior to the departure. Check-In deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. And for passengers using international credit card, their original credit card is required to present upon check in. In any event, without derogating from the generality of other provisions of these Terms and Conditions governing the right of refusal of carriage, we reserve the right not to allow you to Check-In without any liability to you and without making refund and/or any liability to you.Connecting Flight passenger will be check-in only once at the airport of origin without having to check-in at the trasit airport

 

 

5.2 Boarding: 

You must be at the boarding gate at least twenty (20) minutes before the scheduled departure time for Domestic Route and at least forty (40) minutes before the scheduled departure time for International Route.

 

 

5.3 No-show: 

If you fail to Check-In on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.

 

5.4 Compliance: 

You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms and Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

 

 

5.5 Travel Documents:

You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, which is the photo identification card

(Original document), or any government-issued card or your passport, health certificate and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.

Children under the age of 12 shall be allowed to board by producing the original birth certificates or identity cards

International Routes: All passengers traveling on international routes must possess valid passports with at least six (6) months’ validity and the applicable valid visas. Such passengers shall posses a return on an onward journey ticket. If you have purchased our FLY-THRU product, you are responsible for ensuring you meet the entry requirements of your final destination.



5.6 Refusal of Entry: 

You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.


5.7 Passenger Responsible for Fines, Detention Costs, etc.: 

If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.


5.8 Security Inspections: 

You shall submit to any security or health checks by Government or airport officials or by us.

 

6. Refusal and Limitation of Carriage

6.1 Right to Refuse Carriage: 

We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:

  • Such action is necessary for reasons of safety or security;
  • such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
  • your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to (i) require special assistance or (ii) cause harm, discomfort or make yourself objectionable to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or to property;
  • you have committed misconduct on a previous flight and such conduct may be repeated;
  • you have not observed, or are likely to fail to observe, our instructions;
  • you have refused to submit to a security check;
  • the applicable fare or any charges or taxes payable have not been paid;
  • the payment of your fare is fraudulent;
  • you do not have the proper documents for travel;
  • the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
  • the credit card by which you paid for the fare has been reported lost or stolen;
  • the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
  • the Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
  • the person checking in or boarding cannot prove that he is the person named as the passenger on the itinerary (we reserve the right to retain such Itinerary in this circumstance).

6.2 Unaccompanied Child:

: Child below age 12 will not be accepted for carriage unless he/she are accompanied by a person of at least 16 years of age. Child age 12-16 years old who traveling alone, parents must certify Indemnity form.


6.3 Passenger requiring special assistantce:

means any passenger who requires assistance during their journey either at the airport or on the plane. Should the passenger requires the use of a wheelchair, the company will provide the wheelchair (which available until the aircraft’s door) upon request when the reservation is made. (For those who book the ticket via website, the request must be made at least 48 hours before the flight). For safety reason, there are limitations on number of passengers with mobility problems (i.e. paralysis in arms and/or leg). This is based on the aircraft type as specified in the table below.
The company may requires the passenger requiring special assistant to be accompanied by an able-bodied passenger in certain circumstances. Passengers with medical condition are require to sign the indemnity form and medical certificate stating that the passenger is able to fly issued no longer than 7 days before the flight must be presented during checking in unless stated otherwise by the airline. This is for the safety of the passenger. The airline, at its discretion, may refuse passage for passengers with infectious diceases or any potential harmful conditions. Passengers with these conditions must contact the airline at least 48 hours prior to the departure time to arrange assistance.

Aircraft Type

Travel with a Companion  (Person)

Unaccompanied (Person)

Total (Person)

Boeing 737 

4

4

8

ATR/Q400 

2

2

4

The company may requires the passenger requiring special assistance to be accompanied by an able-bodied passenger in certain circumstances please see 6.3.1. Passengers with medical condition are require to sign the indemnity form and medical certificate stating that the passenger is able to fly issued no longer than 7 days before the flight must be presented during checking in unless stated otherwise by the airline. Passengers with these conditions must contact the airline at least 48 hours prior to the departure time to arrange assistance. For safety reason, the airline may refuse passengers who are with infectious diceases or any potential harmful conditions.
 

6.3.1 Accompanied passenger: The airline may ask the passenger requiring special assistance to have an   accompany passenger if:

a)    There is a potential safety implication

b)    The passenger is unable to assist him/herself during the cabin evacuation

c)     The passenger is unable to understand or follow the safety instructions
 

6.3.1.1 Qualification of accompany passenger:

  • Must be able-bodied
  • Must be over 16 years of age
  • Must not be travelling with infants or children
  • Must be willing to assist another passenger in case of cabin evacuation or other emergencies

6.3.2 Seating arrangement: Spcial arrangement:

Special arrangement for seating will be made at airline’s discretion for the safety reason.


6.4 Pregnant Passengers: 

It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package. Our carriage of pregnant passengers is subject to the following conditions;

Below 28 weeks

Accepted

Single

28-36 weeks

Accepted with Medical Certificate which indicates:

  • The current progress of pregnancy between 28-36 weeks;

  • The passenger is “Fit to travel by air”,

  • The medical certificate shall be valid for 7 days from its issued date.

Multiple 

(twin, triplets in the same pregnancy) 28-32 weeks

Accepted with Medical Certificate which indicates:

  • The current progress of pregnancy between 28-32 weeks;

  • The passenger is “Fit to travel by air”,

  • The medical certificate shall be valid for 7 days from its issued date.

Single: More than 36 weeks into pregnancy

Multiple (twin, triplets in the same pregnancy): More than 32 weeks into pregnancy

We will refuse carriage

Nok Air has the authority to disallow an expectant mother to travel if there are obvious signs that the passenger is not fit to fly even though the medical certificate states the contrary.
 

6.5 Infants less than 14 days old: 

We reserve the right not to carry infants less than fourteen (14) days old.

 

6.6 Sick /Injured Passenger:

Passengers with medical conditions shall present a medical certificate confirming that he/she fits to travel by air. The medical’s certificate shall be valid for 7 days from its issued date and sign a Limited Liability Statement upon check in confirming that they are fit to travel. On the travel date, the airline’s staff reserves the rights to deny boarding to passengers who unfit to fly. On the travel date, Nok Air reserves the right to deny boarding passenger, whose heath condition is not fit to fly regardless of a medical conditions.
 

 6.7 Others:

Nok Air may deny boarding to passengers who behaves inappropriately. The airline reserve the right not to refund.
 

6.8 Others: 

We may cancel or disallow any passengers that we deem inappropriate to board the aircraft.


6.9 Arrangement/Operating by Carrier: 

For operational reasons, Nok Air reserves the right to contract a third party to operate some of its flights. Should this be the case, the passenger will be informed accordingly at check-in.

 

7. Baggage

7.1 Items Unacceptable as Baggage or to be carried inside Baggage:

We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:

  • items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;

  • items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms and Conditions of Contract.

  • items the carriage of which is prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over;

  • items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;

  • fragile or perishable items;

  •  fresh or frozen seafood * For other types of meat, the passenger must demonstrate that the meats have been appropriately packed in Styrofoam or cool-storage containers to prevent rotting. Such items can only be accepted for check-in if the passenger allow the airline staff to inspect the packaging.

  • Durains, Jackfruits and any smell-emitting items.

  • firearms and ammunition; *Terms and condition along with gun-processing fee are based on each airport’s regulation.

  • explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium), corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).

*weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.



7.2 Valuable and Fragile Goods: 

Passengers are strongly advised not to Check-In such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.



7.3 Animals:

In case of guide dog, passenger must contact Nok Air call center at least 48 hours before the departure flight and must check-in at airport counter.Guide dogs accompanying Passengers with disabilities will be carried free of charge in addition to the normal free baggage allowance,subject to conditions specified by Nok Air. Passenger will have to provide two (2) absorbent mat plastic sheets, muzzle (for use on-board should the dog causes disturbance), and medical certificate as evidence of the passenger’s dependence on a service animal or other documents as requires prior to uplift. A maximum of one (1) service animal is allowed per flight and only on flight operate by Boeing 737-800.



7.4 Items Require Special Handling:

Such items as following

  • Sports equipments: Bicycle, Golf, Diving Equipment, Surfboard, Archery Equipment, Fishing Equipment, etc.

  • Musical instruments such as Guitars, Drums, Keyboard instrument, zither, etc.*Smaller instruments can be be carried on board without additional fee such as violin, ukulele, flute, etc. The size of the instrument including its package must not exceed the dimention of 56 x 36 x 23 cm. This will be considered as carry on luggage and the terms and condition in article 7.9 apply.

  • Oversized items such as electronic devices, television set, computer, handicraft or artistical items.

This inclues fragile items or items considered by the airline’s staff as fragile. These items will incur extra handling fee based on the fee schedule. They must be suitably packed to prevent damages. Unsuitably packed items may be refused for check-in. The overall weight of such items including its packaging must not exceed 30 kg.

 
7.5 Right to Search: 

For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your baggage. We reserve the right to search your baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.



7.6 Checked Baggage: 

Upon delivery to us of baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight we will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.



7.7 Pre-Purchased Baggage: 

A baggage fee is charged for the carriage of Checked Baggage, which will be charged a rate if purchased at time of booking or up to 24 hours prior to the scheduled time of departure or at a full rate at the Airport Check-in counters. Any passenger checking in baggage which exceeds the amount purchased at time of booking will be charged on a per kg basis at the Airport Check-in counters. Please refer to our fee schedule for details on all rates. The fee is non-refundable and non-transferable.


7.8 Excess Checked Baggage: 

Each passenger can carry baggage according to ticket type and pre-purchased baggage type. If, in our absolute discretion, baggage in excess of the baggage allowance is accepted for carriage (including the passenger who purchased Connecting Flights) shall be liable for an excess baggage, you shall pay a charge for the carriage of that excess baggage at the rate as below:

Excess Baggage Fee per Kilogram

Route

(THB)

(USD)

(MMK)

(VND)

(CNY)

Domestic

300.00

12.00

12,000.00

280,000.00

65.00

International

400.00

15.00

16,000.00

370,000.00

90.00

 

7.9 Unchecked Baggage:
Each passenger (except infants) is allowed two cabin/unregistered pieces of carry on luggage. One personal item and one small luggage free of charge. The combined weight must not exceed 7 kg. and the terms are as follows;

 
7.9.1
Luggage dimensions restriction on each aircraft type

Aircraft Type​
Boeing 737 
ATR/Q400 
Cabin Baggage
56x36x23 (CM.)
50x36x23 (CM.)
 

7.9.2 Small items not exceeding 10x40x30 cm dimension must be placed under the seat in front of the passenger include;

  • Lady handbag, briefcase
  • Overcoat or jacket
  • Umbrella
  • Computer case/bag
  • Small camera and its case
  • Book or electronic book
  • Infant formula and infant-related kit
  • Walking cane
  • Shopping bag

Please note that the staff may occasionally carryout random weight checking at check-in counter or boarding gate and enforce the weight, piece and dimension restriction. The items found violating these limitations must be loaded into the cargo hold.

 
 

7.10 Collection and Delivery of Baggage:
You shall collect your baggage as soon as it is available for collection at places of destination. If checked baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you (Except food or perisable items which must be reclaimed within 3 days.). Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.

 
 

7.11 Delayed Baggage:
In case the baggage delivery is delayed, we may consider compensating; provided that, the Nok Air's ground staff will give the Property Irregularity Form to passenger, and passenger can take the form for collect the delayed baggage after.

 
 

7.12 Lost Baggage:Lost Baggage:
If the checked baggage failed to arrive within 14 days of the arrival flight the baggage will be declared lost and Nok Air will be liable for the loss. Passenger must present the Property Irregularity Form for compensation to be processed.

 
 

7.13 Damaged Baggage:

Nok Air is liable for damages to passenger's checked baggage (packaging and content) if liability has not been excluded under one of the previous sections. The passenger must report any damages to Nok Air’s ground handing agent immediately before leave the destination airport. If passenger leave the airport, Nok Air reserve the right to deny taking any responsibility for the claim.
 

8. Published Schedule and Flight Cancellation

8.1 Published Schedule:
Nok Air endeavors to maintain its flight operations in accordance to the published schedule, however, the actual departure or arrival time of each flight may be changed or delayed owing to circumstances beyond the control of Nok Air. In such cases, Nok Air shall take no responsibilities from the changes or delays to the flight.


8.2 Flight Cancellations:
Should the need for flight cancellation arises, Nok Air shall consider one of the following options (at its discretion) to accommodate the affected passengers;
8.2.1 Nok Air may elect to transfer passengers to the next available flight by Nok Air, free of charge.

8.2.2 Nok Air may elect to allow passenger to change travel date (must be travelling on the same route and within 90 days from the original departure date), free of charge.

8.2.3 Nok Air may elect to fully-refund passenger’s ticket through bank account transfer, debit or credit cards.



8.3 Connecting flight

8.3.1 Connecting passenger must travel in accordance to flight segment sequence in the ticket. Breaking of flight sequence is not allowed. Passenger who book the connecting flight service is abided by the connecting flight terms and conditions.

8.3.2 FeesPassenger is liable to pay for the excess luggage fee or any other fee for both segments of the journey at the beginning of the journey (port of departure)

8.3.3 Passenger on international connecting flight must be in possession of correct and valid travel document in accordance to article 5.5 of this terms and conditions.

8.3.4 In case of delays, cancellations or flight schedule changes resulting in the passenger missing the connecting flight of Nok Air for both domestic and international segment the following measures may be used under the airline’s discretion;

8.3.4.1 Transfer passenger to the next avaible flight to the same destination and within the connecting time
8.3.4.2 If the next available flight is not within the connecting time or is on the day after, the airline will

8.3.4.2.1 Provide accommodation

8.3.4.2.2 Provide transportation between the airport and the place of accommodation

8.3.4.2.3 Keep the luggage for the duration and it will be available for collection at the final destination

8.3.5 If the passenger wishes to change the flight, the extra charge may incur based on the company’s terms and conditions.

8.3.6 Passenger connecting flight btween domestic to international or vice versa will not be allowed to vacate the airside aerea. The company will not be responsible in all cases should passenger leaves the airside area.


8.4 Self connection,:
the airline will not be responsible for missed self-connection as a results of the airline’s delays, cancellations or flight schedule changes. It will only be responsible for the missed connection for the connecting service ticket within Nok Air.



8.5 Fly’n’Ride & Fly’n’Ferry and Nok Transfer:

8.5.1 Terms of passager
Passenger must travel in accordance to ticket and route sequence and the terms and conditions for Fly’n’Ride & Fly’n’Ferry and Nok Transfer apply.
8.5.2 Baggage conditions for Fly’n’Ride & Fly’n’Ferry or Nok Transfer follow the terms stipulates in the article 7. However, baggage fee only cover the air-leg of the journey.
8.5.3 In cases of flight delays, cancellations or schedule changes resulting in missed connection for Fly’n’Ride & Fly’n’Ferry and Nok Transfer, the foling measures may be offered.
8.5.3.1 For missed connecting flight, the next available flight will be reserved for the passenger.
8.5.3.2 For missed connecting land and sea transfer, the next available ground transport or ferry will be provided.
8.5.3.3 Nok air will not be responsible for the damages or loss to property or heath or death caused by the transfer companies.

 

9. Refund Process

9.1 Availability: 
Refund is available in case of flight cancellation (by us) only.

 

9.2 Proper Person: 
We shall make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.



9.3 Process:
 Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification. Nok air will refundable through that passenger pay. The processing time is 45 business days.



9.4 Currency: 
The refund shall be governed by the law, rules and regulations or orders of the government of the country of which the booking is made. We shall refund in the same currency as the fare’s currency. However, the company reserves the right to refund in other currency as may be stated in the rules and regulations of the company.


 

10. Conduct aboard Aircraft

10.1 If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.

10.2 If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.

10.3 For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

10.4 Passengers are not allow to bring food or beverage on board aircraft, unless permitted by Airline. Passenger may purchase food and beverage during flight time that is provided by the airline. Unless the company shall permit in advance.


 

11. Time Limitation on Claims and Actions

11.1 Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us immedieatly. Nok Airlines will give a Confirmation of Damage Form to passenger.

 


11.2 Limitation of Actions: Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

 

12. Modification and Waiver

None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.
Nok Airlines Co., Ltd. reserves the right to change any condition provided herein without advance notice
 

Issue 41
Last update: 4 September 2018