Baggage Information

Your belongings are our priority.

Checked baggage

Upon acceptance of your checked baggage, we shall take custody thereof and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight, we will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.

Baggage allowance fee

Nok X-tra and Nok MAX are included baggage allowance fee as the following:
 
Baggage allowance fee
Baggage allowance
Domestic flight
THB 300
15 Kg
Domestic flight (connecting flight with International flight)
THB 400
20 Kg
International flight
THB 500
20 Kg

DOMESTIC FLIGHTS

Travel Class
Normal Customer (Kgs.)
Nok Fan Club (Kgs.)
Nok Smile Plus (Kgs.)
Nok Lite
-
5
10
Nok X-tra/Nok MAX
15
20
25

INTERNATIONAL FLIGHTS

Travel Class
Normal Customer (Kgs.)
Nok Fan Club (Kgs.)
Nok Smile Plus (Kgs.)
Nok Lite
-
5
10
Nok X-tra/Nok MAX
20
25
30

Purchase Additional Baggage Allowance

You may purchase additional baggage allowance (“Nok Baggage”) in advance with following fees detail:

   

Nok Baggage Fee for Nok Lite (Domestic Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time
Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+15 kilograms
350
13
14,000
320,000
80
+20 kilograms
450
16
18,000
410,000
98
+25 kilograms
565
20
22,000
500,000
123
+30 kilograms
740
26
29,600
673,000
160
+35 kilograms
1,040
37
41,600
960,000
225
+40 kilograms
1,340
48
53,600
1,218,000
290

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+15 kilograms
400
15
16,000
364,000
87
+20 kilograms
625
22
25,000
569,000
135
+25 kilograms
865
31
34,600
787,000
188
+30 kilograms
1,075
38
43,000
973,000
234
+35 kilograms
1,410
50
56,400
1,282,000
307
+40 kilograms
1,740
62
69,600
1,582,000
378

Nok Baggage Fee for Nok X-tra and Nok MAX (Domestic Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time
Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+5 kilograms
100
4
4,000
91,000
22
+10 kilograms
200
7
8,000
182,000
43
+15 kilograms
375
13
15,000
341,000
82
+20 kilograms
550
20
22,000
500,000
120
+25 kilograms
725
26
29,000
659,000
158
Purchase after booking process and at least 24 hours in advance prior to departure time
Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+5 kilograms
220
8
8,800
200,000
48
+10 kilograms
545
19
21,800
496,000
118
+15 kilograms
745
27
29,800
678,000
162
+20 kilograms
1,080
39
43,200
982,000
235
+25 kilograms
1,405
50
56,200
1,278,000
305

Nok Baggage Fee for Nok Lite (International Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time
Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+20 kilograms
 600
 21
 24,000
546,000
 130
+25 kilograms
 710
 25
 28,400
646,000
154
+30 kilograms
 960
 34
 38,400
873,000
 208
+35 kilograms
 1,210
 43
48,400
 1,100,000
263
+40 kilograms
 1,485
 53
59,400
 1,350,000
 323

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+20 kilograms
990
35
39,600
 900,000
 215
+25 kilograms
1,060
 38
 42,400
964,000
 230
+30 kilograms
1,110
 40
44,400
 1,010,000
241
+35 kilograms
1,310
 47
52,400
 1,191,000
285
+40 kilograms
 1,585
 57
 63,400
 1,441,000
 345

Nok Baggage Fee for Nok X-tra and Nok MAX (International Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time
Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+5 kilograms
110
4
4,400
100,000
24
+10 kilograms
360
13
14,400
328,000
78
+15 kilograms
610
22
24,400
555,000
133
+20 kilograms
885
32
35,400
805,000
193

Purchase after booking process and at least 24 hours in advance prior to departure tim

Additional
Allowance
Currency
THB
USD
MMK
VND
CNY
+5 kilograms
210
8
8,400
 191,000
46
+10 kilograms
460
16
 18,400
419,000
 100
+15 kilograms
710
 25
28,400
 646,000
154
+20 kilograms
985
35
39,400
 896,000
214
Nok Baggage’s Terms and Conditions
 
  • These fees are per flight per passenger and included VAT.
  • These fees must be purchased at least 24 hours in advance before traveling time.
  • Nok Baggage service can be purchased only via www.nokair.com or airport counter or call center 1318 or www.nokair.com/noksmilebooking or through sales project.
  • Total baggage allowance can not be over 40 kilograms and each luggage’s weight can not be over 30 kilograms
  • For the booking via www.nokair.com      
    • With booking process, the payment must be made by credit card or ATM or counter service or bank counter or direct debit only.
    • After booking process, the payment must be made by credit card or direct debit only.
    • The payment must be made in THB and USD currency only
  • For the booking via airport counter, the payment must be made by credit card or cash only.
    • The payment must be made by credit card or cash only
    • For Domestic Station, the payment must be made in THB currency only
    • For International Station, the payment must be made in USD or local currency only
  • For the booking via call center 1318
    • With booking process, the payment must be made by credit card or ATM or counter service or bank counter only.
    • After booking process, the payment must be made by credit card only.
    • The payment must be made in THB currency only
  • For the booking via www.nokair.com/noksmilebooking or through sales project, the payment must be made according to the payment term as stated in the contract.
  • Payment is strictly non-refundable and non-transferable
  • The rules for changing the name and/or itinerary remain in accordance with the terms and conditions of Nok Air.
  • Nok Air’s terms and conditions apply
  • Nok Air reserves the rights to change any terms and conditions without prior notice.

Checked Baggage at Airport Counter

First 15 kilograms baggage allowance
 
THB
USD
MMK
VND
CNY
Domestic Flights
900
32
36,000
820,000
185
International Flights​
1,100
40
44,000
1,000,000
230
Terms and Conditions of First 15 Kilograms Checked Baggage at Airport Counter
 
  • This fee is per flight per passenger and included VAT
  • This fee is available for passenger with Nok Lite ticket checking-in first 15 kilograms of baggage only
  • Not applicable for passenger with Nok Lite ticket and bought Nok Baggage in advance
  • Not applicable for passenger with Nok X-tra and Nok MAX ticket
  • This fee can be purchased while check-in at airport counter only. Check-in staff will direct passenger to make payment at Nok Air sales counter
  • For any Excess Baggage weight, passenger required to pay according to policy
  • Payment is strictly non-refundable and non-transferable.
  • Nok Air’s terms and conditions apply
  • Nok Air reserves the rights to change any terms and conditions without prior notice.

Valuable and Fragile Goods

Passengers are strongly advised not to Check-In such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

 

Right to Search

For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your baggage. We reserve the right to search your baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.

 

Delayed Baggage

In case of the delayed delivery of baggage, we may consider compensating not more than THB 500 per person; provided that, the passenger is required to fill in the "Claim Form", which is available at our ticketing counter at the airport, and submit it to our staff for further proceeding.

 

Collection and Delivery of Baggage

You shall collect your baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If checked baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he has established to our satisfaction his right thereto , and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.

 

Lost Baggage

If the checked baggage cannot be returned within 14 days after arrival, the luggage is considered lost. Nok Air pays THB 400 per kg. of lost checked baggage with a maximum of THB 2,000 per piece of baggage, regardless of the value of the content that has been lost. Claims can be made by completing the "Claim Form" available at the Airport handling agent or Airport Ticket Counter. The final settlement amount to be deducted by the interim payment the passenger had received.

 

Damaged Baggage

Nok Air is liable for damages to passenger's checked baggage (packaging and content) if liability has not been excluded under one of the previous sections. The passenger must report any damages to Nok Air's ground handling agent immediately after the baggage has been reclaimed at the destination airport. Nok Air will pay THB 500 per piece of baggage. Claims can be made by completing the "Claim Form" available at the handling agent or Airport Ticket Counter.