FAQs

Peace of mind in every trip.

A. About “Nok Sure” Plan

  1. What is Nok Sure Plan?

    Nok Sure Plan is a travel insurance plan that Nok Air offers by our partner, Muang Thai Insurance Public Company Limited, operated by AWP Services (Thailand) Co.,Ltd. and Dhipaya Insurance Public Company Limited, operated by Amity Insurance Broker Co.,Ltd. 
    This plan is designed to provide you greater peace of mind and added protection when traveling. This special plan is available through www.nokair.com only. 
     

  2. What is special about Nok Sure Plan?

    Nok Sure Plan offers wide range protections not only when you are in flight but also throughout your trip for round trip plan . You will receive compensation in case of accident and the special travel assistance services when you need.
     

  3. Why should I purchase Nok Sure Plan?

    Nok Sure Plan offers you a financial protection (up to policy limit) in case of accident, trip cancellation or interrupted event for covered reasons. It also provides valuable travel assistance services . Subject to the terms and condition, here are some of the benefits (depend on the plan you've chosen) you'll get:
     

    • Reimbursement for an unexpected trip cancellation;
    • Reimbursement for the delay of your flight;
    • Reimbursement for the loss of baggage and personal effect
    • Medical expenses from accident
    • Emergency medical evacuation service
    • Assistance Services during the trip

     

  4. Who provides insurance for this plan?

    Nok Sure Plan is a special designed travel insurance plan provided by Muang Thai Insurance Public Company Limited and Dhipaya Insurance Public Company Limited.

B.  Application

  1. How can I Purchase Nok Sure Travel Insurance?


    You can purchase this plan only from Nok Air website ( www.nokair.com ) at the time you book the ticket.
     

  2. Who can purchase Nok Sure Plan?


    Nok Air customers who purchase tickets via Nok Air website.
     

  3. Can I purchase more than 1 Nok Sure Plan for the same trip?


    No! You can only be covered by one Nok Sure Plan for the same trip.
     

  4. I am planning to purchase 1-way ticket. Can I purchase Nok Sure Plan?


    Yes, you can buy the Travel Accident Insurance for one way of Nok Sure Plan.

C. Coverage

1. Are there many types of Nok Sure Travel Insurance Plan?


There are 2 types of Nok Sure Plan, one way plan and round trip plan.
 

One Way Plan is for those who purchase 1-way ticket. The insurance will cover only when you are on board. The coverage will start when you check in at Nok Air counter or when you pass the ID check point in case of checking in via other methods. The coverage will end 2 hours after you arrive passenger gate of destination airport or port.

Round Trip Plan is for those who purchase round-trip ticket. You will receive full range of coverage beginning when you check in at Nok Air counter or when you pass the ID check point in case of checking in via other methods. The insurance coverage will be with you for the whole journey and will end 2 hours after returning to the airport of origin. In case traveling by ferry - coach and airplane, the insurance coverage will end after you arrive at starting port for first checking in of traveling
 

2. What are the differences between one way plan and round trip plan?
Insurance Coverage
Insurance Plan
One way
Round trip
Loss of life, dismemberment (hand, foot), loss of sight or total permanent disability.
yes
yes
Medical expenses from accident
no
yes
Trip Cancellation
yes
yes
Hijacking
yes
yes
Travel Delay
yes
yes
Loss of baggage and personal effect
yes
yes
Personal Liability
no
yes
Emergency medical evacuation/ repatriation/ transportation of mortal remains
no
yes
24-hour travel assistance call service
no
yes
3. How much does each Nok Sure Plan cost?
Type of Plan
Premiums (including VAT
and stamp duties)
1. One Way
 
1.1 Traveling by airplane.
THB 65.00 
1.2 Traveling by airplane - coach - ferry or ferry - coach - airplane
THB 88.00 
2. Round Trip
THB 189.00 

4. What if I only want little coverage on the policy?
 

If you need other coverage plan, please contact Muang Thai Insurance PCL. at Tel : 1484
 

5. If I'm traveling for more than 30 days, can I purchase Nok Sure travel insurance?
 

Yes, you can. But you will be covered under Nok Sure Plan for the first 30 days only. If you need coverage throughout your trip, please contact Muang Thai Insurance PCL for other travel insurance at Tel : 1484
 

6. What kinds of coverage are included in Nok Sure Plan?

You can see more details on insurance coverage and conditions here. The insurance coverage as follows (in brief);
 

Travel Accident Insurance for One way trip

Coverage
Domestic Plan
International Plan
Sum Insured (Baht)
Loss of life, dismemberment (hand, foot),
loss of sight or total permanent disability while traveling
MAX. THB 3,000,000
MAX. THB 3,000,000
Trip cancellation
Actual cost but
not exceed THB
10,000
Actual cost but
not exceed THB
10,000
Hijacking (2,000 Baht for each 12 hours)
MAX. THB 20,000
MAX. THB 20,000
Travel delay (1,000 Baht for each 6 hours)
MAX. THB 10,000
MAX. THB 10,000
Loss of baggage and personal effect
Actual cost but
not exceed THB
15,000
Actual cost but
not exceed THB
15,000
Free 24 hours for Emergency Travel
Assistance Service *
-
MAX. THB 1,000,000

Travel Accident Insurance for Round Trip

Coverage
Domestic Plan
International Plan
Sum Insured (Baht)
Loss of life, dismemberment (hand, foot),
loss of sight or total permanent disability during the trip
MAX. THB 1,500,000
MAX. THB 1,500,000
Medical expenses from accident
Actual cost but
not exceed THB
200,000
Actual cost but
not exceed THB
200,000
Trip cancellation
Actual cost but
not exceed THB
10,000
Actual cost but
not exceed THB
10,000
Hijacking (2,000 Baht for each 12 hours)
MAX. THB 20,000
MAX. THB 20,000
Travel delay (1,000 Baht for each 6 hours)
MAX. THB 10,000
MAX. THB 10,000
Loss of baggage and personal effect
Actual cost but
not exceed THB
15,000
Actual cost but
not exceed THB
15,000
Personal liability
Actual cost but
not exceed THB
500,000
Actual cost but
not exceed THB
500,000
Emergency medical evacuation/ repatriation/transportation of mortal remains *,**
MAX. THB 1,000,000
MAX. THB 1,000,000
Free 24 hours for Travel assistance call service *
Available
Available

Remark: This table is only a summary of coverage in each category. Please read full terms and conditions in the policy

7. When does my Nok Sure Plan begin and end?

Nok Sure Plan for One way
 
  • For check-in at counter of the airline refers to

    “Each travel duration of the insured which start and finish within the period of insurance. The coverage commences when the insured check-in at the counter of NokAir to receive the ticket at the starting airport and continue until 2 hours after the insured travel to the destination airport of the trip.”

    For check-in by other way refers to
    “Each travel duration of the insured which start and finish within the period of insurance. The coverage commences when the insured pass by ID check point at the starting airport and continue until 2 hours after the insured travel to the destination airport of the trip.”

    Travel duration of the insured start when the insured check-in at the counter of NokAir or pass by ID check point to receive the ticket and continue until the insured travel to the destination of the trip. or

    Travel duration of the insured start when the insured check-in at the starting port and continue until 2 hours after the insured travel to the destination airport of the trip.
Nok Sure Plan for Round trip
  • In case traveling by airplane
  • In case traveling by airplane – coach  - ferry or ferry – coach - airplane  refers to

    For check-in at counter of airline refers to
    Any journey period of insured which is covered from the beginning to ending within the period of insurance.  The coverage commences checking-in for departure of a  scheduled flight through out the trip until 2 hours after  insured  arrive passenger gate of the airport for first checking-in of traveling.

    For check-in by other process refers toAny journey period of insured which is covered from the beginning to ending within the period of insurance.  The coverage commences the insured pass by ID check point  for departure of a scheduled flight  through out the trip until  2 hours after insured  arrive passenger gate of the airport for first  checking-in of traveling.

    Any journey period of insured which is covered and airplane – coach – ferry  from the beginning to ending within the  period of insurance. The coverage  commences checking-in at starting port  through out the trip until insured arrive  at starting port  for first  checking – in of  traveling.

  • In case traveling by airplane
  • In case traveling by ferry – coach – airplane and airplane – coach – ferry refers to
8. What is the coverage for medical evacuation or repatriation?

If you are suffering from an accidental injury during your trip, you might need medical evacuation to treatment in order to avoid death. AWP Services (Thailand) Co.,Ltd. will organize and pay, on behalf of the company, for the expenses that are medically necessary and unavoidably incurred in returning you back to hometown given that the distance between the place where the accident occurred and your hometown must not be less than 150 kilometer. The company shall compensate you according to the actual expenses, but not exceeding the amount specified in the policy.

9. I have an infant traveling with me. Do I need to buy separate policy for her?
 

No, you don't need to buy separate policy. If your child is under two years old, your child will receive coverage as follows at no extra cost.
 

Coverage for accompanying Infants
(Actual cost but not exceeding 1 person age not over 2 years)

Coverage
Domestic Plan
International Plan
Sum Insured (Baht)
Loss of life, dismemberment (hand, foot),
loss of sight or total permanent disability while traveling.
MAX. THB  3,000,000
MAX. THB  3,000,000
Premium (Baht)
Free
Free


Coverage for accompanying Infants

Coverage
Domestic Plan
International Plan
Sum Insured (Baht)
Loss of life, dismemberment (hand, foot),
loss of sight or total permanent disability during the trip
Actual cost but
not exceed THB  150,000
Actual cost but
not exceed THB  150,000
Medical expenses from accident
Actual cost but
not exceed THB  200,000
Actual cost but
not exceed THB  200,000
Emergency medical evacuation/ repatriation/transportation of mortal remains
MAX. THB  1,000,000
MAX. THB  1,000,000
Premium (Baht)
Free
Free


Remark: This table is only a summary of coverage in each category. Please read full terms and conditions in the policy.

10. If I travel with 2 infants, how can I purchase Nok Sure Plan to cover all of them?


According to the airline's regulation, 1 infant must be accompanied by 1 adult. For your trip, 2 adults are required to travel with them. Thus, the 2 adults have to purchase Nok Sure Plan to cover 2 infants.
 

11. What if I'm the victim of a terrorist attack?


Terrorist is one of the general exclusions of the policy. Therefore, you will not be compensated for the consequences of this circumstance. According to the agreement, you will be compensated only from hijacking.


12. I'm going to scuba diving, am I covered?


No, Nok Sure Plan will not cover you for scuba diving as listed in the exclusion for coverage 1 in the policy. Other than this, some of hazardous sports are also in the exclusion of the policy.
 

13. If I require treatment for a sickness during my trip, am I covered?


No, Nok Sure Plan will cover for medical expenses from accident only.


14. If I have to cancel the trip due to my parent's serious sickness, can I claim for the advance payments of the accommodation?


Yes, in case cancel the whole trip, Nok Sure Plan will compensate for deposit or any advance payments for unused travel or accommodation due to the death, serious injured, or fatal sickness of your parents, spouse, children (including the parents of your spouse). In order to do this, you must have documents to claim as follows:
 

  • Patient certificate, death certificate (in case death) or other cancellation travel from the carrier (in case of cancellation by the carrier)
  • Original receipt for prepaid travel confirmation or prepaid hotel reservation, penalty invoice for additional charge which the insured must pay
15. If my flight is cancelled by Nok Air, what about my Nok Sure Plan? 

For a passenger who has round-trip ticket
Option 1 If you want to refund
If you want to refund ticket fare for both outbound and inbound ticket, insurance coverage will be terminated. You can refund both ticket fare and insurance premium at Nok Air.
If you want to refund ticket fare for either outbound or inbound ticket, Nok Sure will cover only for the route you travel by Nok Air carrier to your destination. Therefore, you can refund only ticket fare. You cannot refund the insurance premium since you are covered for one flight you travel with Nok Air.

Option 2 If Nok Air transfers you to another flight or Nok Air compensates you with ticket from other airlines, you will be automatically covered by the insurance type you have already bought.
For a passenger who has one-way ticket

If you wish for a refund, you can refund both the ticket fare and the insurance premium directly from Nok Air. ***


16. From which reasons can I claim my expenses from flight cancellation or trip cancellation?
The company shall compensate the expense by reason of cancellation of the trip, which has been paid the advance payment of partial or all amounts. For deposit or any advance payments for unused travel or accommodation including cancellation charges or fees as a reason as below:
 
  1. The insured person died, seriously injured or injury, which must be confirmed by doctor as a result of trip cancellation.
  2. Death, seriously injured, or sickness of the insured person’s parents, spouse, children (including the parents of the person’s spouse).
  3. The public transporter cancels the journey due to severe bad weather conditions.
  4. Labor strike or stop working to affecting the traveling of insured person.
  5. The company shall compensate the insured according to the actual expenses, but not exceeding the amount specified in the schedule.
Indemnification for Trip cancellation​
  1. Doctor certificate, death certificate or other cancellation travel from the transporter
  2. Original receipt for prepaid travel confirmation or prepaid hotel reservation, penalty invoice for additional charge which the insured must pay.
17. If I have an accident while I am traveling and have to admit to a hospital which makes my trip longer than 30 days, how about my period of coverage?
In case of medical emergency, hijack, delay in transfer or inoperative plane that make your return plan delayed, the period of coverage will be automatically extended and will end until 2 hours after insured  arrive passenger gate of the airport for first checking-in of traveling or until insured arrive at starting port  for first checking – in of traveling in case traveling by ferry.

18. If I want to travel to the destination outside of the boundary of Thailand territorial. Will I covered by this policy?
 

Yes!!, if you travel on the route and destination provided by Nok air.com which is LANGKAWI or PENANG ISLAND, Malaysia (for a moment). But incase you traveling to others destination, which locate outside of the boundary of Thailand territorial. You will not covered by this policy.
 

19. If I want to buy an insurance with a worldwide coverage. Can I buy it?


Yes!! You can contact directly to Muangthai Insurance PCL.

D. Procedure

  1. After I purchase Nok Sure travel insurance, will I have confirmation document to ensure I am covered by the policy?


    Yes, a confirmation letter, brief of coverage and insurance certificate will be sent to your email.
     

  2. If I change my flight to a new date, will the coverage period change automatically?


    Yes. The coverage period will be automatically changed to your new flight.
     

  3. If I change passenger name in my booking, will the coverage be transferred to the new person?


    Yes. The coverage will be transferred to the new passenger unless he/she is over 85 years old.
     

  4. Do I need to bring Nok Sure certificate with me while I am traveling?


    No need to bring the certificate to travel. What you need to have on is AWP Services (Thailand) Co.,Ltd. 24-hour emergency number.
    - Muang Thai Insurance Public Company Limited (662) 205 7858
    - Dhipaya Insurance Public Company Limited (662)-342-3272
     

  5. If I have an emergency when traveling and need assistance, where should I contact?


    Contact AWP Services (Thailand) Co.,Ltd. 24-hour emergency number
    - Muang Thai Insurance Public Company Limited (662) 205 7858
    - Dhipaya Insurance Public Company Limited (662)-342-3272
    Please inform your first name and surname to AWP Services (Thailand) Co.,Ltd. for the assistance.
     

  6. If I have a question about my policy, where should I contact?


    - Muang Thai Insurance Public Company Limited
    Tel: 1484and press 5 (Mon to Fri 8.30 am.- 5.00 pm.)

    - Dhipaya Insurance Public Company Limited
    Tel: 02-239-2200 ext. 4190 (Mon to Fri 8.30 am.- 4.30 pm.)
     

  7. How do I submit a claim?


    - Muang Thai Insurance Public Company Limited
    Tel: 1484and press 2 (Mon to Fri 8.30 am.- 5.00 pm.)

    - Dhipaya Insurance Public Company Limited
    Tel: 02-239-2200 ext. 4190 (Mon to Fri 8.30 am.- 4.30 pm.)
     

    Loss of Life

    • Claims form
    • Death certificate
    • Perform postmortem report
    • Police report
    • Copy of identification card and census registration (stamp “death”)
    • Copy of identification card and census registration of beneficiary
     

    Dismemberment loss of sight or total permanent disability

    • Claims form
    • Doctor's certificate


    Medical expense from accident

    • Diagnose and treatment report
    • Original receipt for treatment expenses


    For this medical treatment compensation, the insured have to submit the original expenses receipt and the company will return back after certifying the coverage amount in order to let the insured to claim the remained with other benefit section

    Trip cancellation and day reduction

    • Patient certificate, death certificate or other cancellation travel from the carrier
    • Original receipt for prepaid travel confirmation or prepaid hotel reservation, penalty invoice for additional charge which the insured must pay


    Hijacking

    • Air ticket evidencing that the insured has been the passenger on the hijacked flight
    • Transporter's refund document (if any)


    Travel Delay

    • Carrier 's Delay report to explaining delay reason


    Indemnification for loss/damage of baggage or personal effect
     

    • Claim form
    • Contact Nok Air‘s officer to take picture of damages of baggages or personal belongings.
    • Loss confirmation document issued by carrier , location manager or accommodation owner which the insured stayed with and loss baggage incurred
    • Refund document from carrier, transporter or location manager, accommodation owner
    • Local police's event recorded which the insured reported


    Third party liability


    Third party injury

    • Doctor Certificate
    • Medical expense receipt / invoice
    • Copy of identification card of injured person.


    Third party property damage

    • Repair receipt or other receipt for new buying
    • Picture of the damage property (If any )

*service provided by AWP Services (Thailand) Co.,Ltd.
**AWP Services (Thailand) Co.,Ltd. responsible for occurred expenses
***Nok Air’s terms and conditions apply
 

By Apple Broker Co.,Ltd. 
Broker License No.Wor 00243/2529 Call. 
(662) 2769804-5 (Mon to Fri 8.30 am. - 5.00 pm.) 
And
By Amity Insurance Broker Co.,Ltd. 
Broker License No. Wor 00008/2556Call. (662) 529 8899 (Mon to Fri 8.30 am. - 5.30 pm.)