We classify passengers requiring care during boarding the aircraft into 2 categories as follows:
Passengers requiring care
Passengers who can walk to the gate and board the aircraft alone but may require assistance during the flight or boarding.
- We will allow the booking and Check-In procedure of such passenger. We will provide a wheelchair for use and passenger will be escorted to the gate without assistance in the flight or boarding.
- Due to safety regulations, only one (1) passenger requiring care or special care is allowed per row. The number of passengers requiring care or special care is limited per flight.
A wheelchair is required, such requirement must be notified to us when the booking is made (in case of booking made through website, passenger must contact Nok Air at least 48 hours before the departure flight); otherwise, we will not be responsible for any inconvenience or any damages which may arise.