Baggage Information

Your belongings are our priority.
________

Checked baggage

Upon acceptance of your checked baggage, we shall take custody thereof and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight, we will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.

Checked baggage includes Normal Baggage and Special Baggage.
Checked baggage must have your name or other personal identification affixed securely to it.
 
Normal Baggage

One baggage maximum weight is 30 kilograms. Baggage is not Items Unacceptable as baggage and dangerous goods. Passengers are strongly advised not to Check-In Valuable and Fragile Goods items as baggage.

Baggage allowance is as the following:

Baggage allowance per passenger per flight (kg)
Normal
Nok Smile Plus
Baggage allowance fee (included in ticket price)
Nok Lite Ticket
0
10
-
Nok X-tra  ticket
– Domestic flight
15
25
300
 
 
 
 
 
 
 
Nok MAX ticket
– Domestic flight
25
35
300
 
Nok X-tra & Nok MAX ticket – Domestic flight which Connect with International flight
20
30
400
Nok X-tra & Nok MAX ticket - Internationals
30
40
500

Items Require Special Handling

All items are requiring special handling must be assessed and charged before the passenger boards the aircraft such items as following

- Sport equipment: Bicycle, Golf equipment, Wakeboard, archery equipment, Fishing equipment.

- Music instrument: Guitar, Drum, Keyboard.

- Electronic devices: Television, Computer.

- Extra size baggage: items are having maximum length more than 40 cm, width 75 cm, thickness 50 cm or items which the Company considered that has to requiring special handling.

 

Item have to contained in bag or container suitable for safe air transportation with weight not exceeding 30 kgs. per piece. In case of Items which is not contained in bag or container suitable Company can be denied.

 

NOK SPECIAL BAGGAGE (per piece) CURRENCY
THB  USD  CNY  INR
Baggage between 1-20 kg. 500 15 101 1,220
Baggage between 21-25 kg. 1,000 30 202 2,430
Baggage between 26-30 kg. 1,500 44 303 3,640


สำหรับจักรยาน มีค่าธรรมเนียมดังนี้
 

FEE RATE CURRENCY
THB  USD  CNY  INR
Bicycle 500 15 101 1,220

Purchase Additional Baggage Allowance

You may purchase additional baggage allowance (“Nok Baggage”) in advance with following fees detail:

 

 

Nok Baggage Fee for Nok Lite (Domestic Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+15 kg.
450
14
91
1,090
+20 kg.
500
15
101
1,220
+25 kg.
630
19
128
1,530
+30 kg.
1,000
30
202
2,430
+40 kg.
1,200
36
242
2,910

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+15 kg.
550
17
111
1,340
+20 kg.
690
21
140
1,680
+25 kg.
910
27
184
2,210
+30 kg.
1,200
36
242
2,910
+40 kg.
1,400
41
283
3,400

Nok Baggage Fee for Nok X-tra and Nok MAX (Domestic Flights)

Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
150
5
31
370
+10 kg.
350
11
71
850
+15 kg.
500
15
101
1,220
+20 kg.
850
25
172
2,060

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
250
8
51
610
+10 kg.
580
17
117
1,410
+15 kg.
780
23
158
1,890
+20 kg.
1,500
44
303
3,640

Nok Baggage Fee for Nok Lite (International Flights) Except India

Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+20 kg.
750
22
152
1,820
+25 kg.
950
28
192
2,310
+30 kg.
1,400
41
283
3,400
+40 kg.
1,800
53
363
4,360

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+20 kg.
1,050
31
212
2,550
+25 kg.
1,250
37
253
3,030
+30 kg.
1,700
50
343
4,120
+40 kg.
2,400
71
484
5,820

Nok Baggage Fee for Nok X-tra and Nok MAX (International Flights) Except India

Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
200
6
41
490
+10 kg.
600
18
121
1,460
+15 kg.
1,000
30
202
2,430
+20 kg.
1,500
44
303
3,640

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
300
9
61
730
+10 kg.
1,000
30
202
2,430
+15 kg.
1,300
39
263
3,150
+20 kg.
1,500
44
303
3,640

 

Nok Baggage Fee for Nok Lite (International Flights) India

 

Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+20 kg.
1,250
37
253
3,030
+25 kg.
1,550
46
313
3,760
+30 kg.
1,850
55
374
4,490
+40 kg.
2,800
82
565
6,790

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+20 kg.
1,550
46
313
3,760
+25 kg.
1,850
55
374
4,490
+30 kg.
2,150
63
434
5,210
+40 kg.
3,100
91
626
7,510

 

Nok Baggage Fee for Nok X-tra and Nok MAX (International Flights)  India


Purchase with ticket and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
500
15
101
1,220
+10 kg.
900
27
182
2,180
+15 kg.
1,300
39
263
3,150
+20 kg.
1,800
53
363
4,360

Purchase after booking process and at least 24 hours in advance prior to departure time

Additional
Allowance
Currency
THB
USD
CNY
INR
+5 kg.
600
18
121
1,460
+10 kg.
1,300
39
263
3,150
+15 kg.
1,600
47
323
3,880
+20 kg.
1,800
53
363
4,360

Nok Baggage’s Terms and Conditions
 

  • These fees are per flight per passenger and included VAT.
  • These fees must be purchased at least 24 hours in advance before traveling time.
  • Nok Baggage service can be purchased only via www.nokair.com or m.nokair.com or Nok Air’s mobile Application or  airport counter or call center or noksmilebooking or through sales project.
  • Total baggage allowance can not be over 40 kilograms and each luggage’s weight can not be over 30 kilograms
  • For the booking via www.nokair.com      
    • With booking process, the payment must be made by credit card or ATM or counter service or bank counter or direct debit or QR payment or mobile banking or Union pay or Ali Pay or Wechat pay only.
    • After booking process, the payment must be made by credit card or direct debit or Union pay or Ali Pay or Wechat pay only.
    • The payment must be made in THB and USD currency only
  • For the booking via m.nokair.com or Nok Air’s mobile application:
    • With booking process, the payment must be made by credit card or ATM or counter service or bank counter or direct debit only.
    • Unable to book After booking process.
    • The payment must be made in THB or USD currency only.
  • For the booking via call center 
    • With booking process, the payment must be made by credit card or ATM or counter service or bank counter only.
    • After booking process, the payment must be made by credit card only.
    • The payment must be made in THB currency only
  • For the booking via noksmilebooking or through sales project, the payment must be made according to the payment term as stated in the contract.
  • Payment is strictly non-refundable and non-transferable
  • The rules for changing the name and/or itinerary remain in accordance with the terms and conditions of Nok Air.
  • Nok Air’s terms and conditions apply
  • Nok Air reserves the rights to change any terms and conditions without prior notice.

First 20 kilograms for Nok Lite baggage allowance at Airport Counter

 
THB
USD
CNY
INR
Domestic Flights
1,200
36
242
2,910
International Flights​
1,500
44
303
3,640

Terms and Conditions of First 20 kilograms for Nok Lite baggage allowance at Airport Counter
 

  • This fee is per flight per passenger and included VAT
  • This fee is available for passenger with Nok Lite ticket checking-in first 20 kilograms of baggage only
  • Not applicable for passenger with Nok Lite ticket and bought Nok Baggage in advance
  • Not applicable for passenger with Nok X-tra and Nok MAX ticket
  • This fee can be purchased while check-in at airport counter only. Check-in staff will direct passenger to make payment at Nok Air sales counter
  • For any Excess Baggage weight, passenger required to pay according to policy
  • Payment is strictly non-refundable and non-transferable.
  • Nok Air’s terms and conditions apply
  • Nok Air reserves the rights to change any terms and conditions without prior notice.

Excess Baggage
Passengers with excess baggage are subject to the excess baggage charge as follows

Excess Baggage Charge per Kilogram 

Routing
THB
USD
CNY
INR
Domestic Flights
400
12
81
970
International Flights​
500
15
101
1,220

Valuable and Fragile Goods

Passengers are strongly advised not to Check-In such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

 

Right to Search

For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your baggage. We reserve the right to search your baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.

 

Delayed Baggage

In case the baggage delivery is delayed, we may consider compensating provided that, the Nok Air’s ground staff will give the property Irregularity Form to passenger, and passenger can take the form for collect the delayed baggage after

 

Collection and Delivery of Baggage

You shall collect your baggage as soon as it is available for collection at places of destination. If checked baggage is not claimed within three (3) month of the time it was made available to you, we may dispose of it without any liability to you (Except food or perishable items which must be reclaimed within 3 days.).  Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he has established to our satisfaction his right thereto , and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.

 

Lost Baggage

If the checked baggage failed to arrive within 14 days of the arrival flight the baggage will be declared lost and Nok Air will be liable for the loss. Passenger must present the Property Irregularity Form for compensation to be processed.

 

Damaged Baggage

Nok Air is liable for damages to passenger's checked baggage (packaging and content) if liability has not been excluded under one of the previous sections. The passenger must report any damages to Nok Air's ground handling agent immediately after the baggage has been reclaimed at the destination airport; provided that, theNok Air’s ground staff will give the Property Irregularity Form to passenger.